02 March 2018

Chris appears on BBC1 ‘Inside Out’ giving expert F&B insights

Chris appeared on BBC 1’s current affairs show Inside Out, giving expert opinion and inside into restaurant practice regarding tips, service charge and gratuities. This is a sensitive issue which CBFS advise regularly on. If managed properly, this gives a fair reward system for all staff and satisfies the guest that their tips have gone where intended – for the staff. However, there are sound business reasons, as well as emotional and cultural ones for giving all of the tips to the staff. Those operators who ‘pocket’ the tips, are missing a trick on all levels.