Hotel, Restaurant, Catering, Pub & Bar Consultancy
From a hotel staff canteen to a Michelin-starred dining room, I can help any establishment to launch, improve or roll out its food & beverage business.
- Brainstorms, creative workshops and feasibility studies to get your business off to a flying start.
- Fully scoped out menu design and improvements from our innovative and knowledgeable culinary team
- Troubleshooting to improve standards, boost profits, save waste and drive footfall and revenue
I also offer a complete service to help you make your idea happen in a way that’s good business. I can deliver your concept to launch and beyond…
Public Space, Private Member Club & The Arts Consultancy
I can design or improve the existing customer experience and profitability associated with food and beverage in public spaces, whether a theatre, museum, gallery, private club or performance space.
You are in expert hands, with over 30 years of advising some of the most iconic public spaces and venues under my belt, including The Royal Albert Hall, Royal Shakespeare Company, Garsington Opera, The Longleat Estate, The Lowry and Picture House Cinemas.
Having worked on both the client and the caterer’s side, I have a unique insight into the challenges of operating a catering service from the perspective of a caterer, restaurateur and board of directors.
There is a whole range of services I provide, including:
- Concept implementation
- Strategic review
- Operational consultancy
- Tender documentation and management
- Budget, forecast and future planning
Business Audit and Diagnosis
If you are facing business difficulties; finance, operations, product quality or staffing for example, I will spend a day with you and diagnose the issues first hand, bringing instant, medium and long-term solutions and action plans.
Rome wasn’t built in a day, but I can use our experience to make an instant impact, with improvements happening immediately. The day would be attended by me and if needed another from my expert network, specialists in your field, and together with you we can solve a multitude of issues in rapid time, and deliver the first steps to business recovery or improvement.
Included can be mystery dine or product evaluation, maximising the impact of our ‘fresh eyes’ on your business.
As the day unfolds and the requirements of the business are further identified, I will create a clear “operational action plan” prioritising further actions required at this stage. This will be emailed to the business owner within 24 hours.
Concept Creation
I can create a brand new vision for you, either from your own ‘seed’ idea, or something from our own repertoire. Typically, I kick off with a number of draft options which can then be whittled down to a direction and concept of your choice. Adding on layers of detail as we go, I then bring in all of our services to implement and launch the business on your behalf. Importantly, I can marry together concept and design with a sound and sustainable business outcome.
See our Case Studies for examples of our Concept Creation services.
Turnkey Solutions
Whether you are a start-up or redefining your business, we can offer a turnkey solution, from concept creation/recreation right through to post launch support.
I am flexible in the way of working and understand that the key to success is gaining the buy-in and confidence in the project from yourselves and the team. It is therefore important to involve you in every step of the way by setting up weekly meetings and check backs within a predetermined critical path.
Below is a selective list of services within such a potential turnkey project:
• Market research
• Concept creation
• Brand & interior design
• Marcomms and marketing collateral
• Menu development & beverage curation
• Front of house and back of house space planning
• Operating supplies & equipment
• Procurement & supply chain
• Front of house and kitchen collateral
• Standard operating procedures
• Front of house and kitchen training
• Pre, launch and post launch support
Business Development & Expansion
Expanding a business creates many challenges. Using my experience, I can help achieve your ambitions, whether it is to increase the offer and sales in your existing site, or to roll out your business into multiple sites.
I can help with the following:
- Market analysis to determine the scope for expansion
- Budget and forecasting for expansion
- Investment and funding advice
- Assistance and advice with site procurement
- Brand and design development
- Recruitment, training and key staff development
- Implementation of manuals and training materials suited to multi-site operation
- Marketing & promotion
